Processing Time:
Each item is carefully handmade to order. We will send you a confirmation email once your order has shipped.

Shipping Methods & Estimated Delivery Time:
    •    Standard Shipping: 5–10 business days (depending on your location)
    •    Express Shipping: 2–5 business days (available at checkout)

Shipping Costs:
Shipping fees are calculated at checkout based on your address and selected shipping method. Free standard shipping may apply for orders over $100.

International Shipping:
We ship worldwide. Please note that customs duties or taxes (if applicable) are the responsibility of the customer and may delay delivery.

Packaging:
Our items are fragile and one-of-a-kind. Each order is packaged with great care using protective and sustainable materials to ensure safe delivery.

Tracking:
Once shipped, you will receive a tracking link via email so you can follow your parcel’s journey.

Because each item is handmade and often made to order, we do not accept general returns.
However, your satisfaction is important to us, and we will gladly offer a replacement or refund in the case of damaged or incorrect items.

Damaged or Defective Items:
Please contact us within 48 hours of delivery at [your@email.com] with your order number and clear photos of the damage. We will review your case and offer a suitable solution — a replacement, store credit, or refund.

Non-Returnable Items:
    •    Custom-made or personalized items
    •    Handmade pieces made to order
    •    Items purchased on sale
    •    Items damaged due to misuse or improper handling

Refund Processing:
If a refund is approved, it will be issued to your original payment method within 5–7 business days after we receive and inspect the returned item (if applicable).